Refund Policy

Returns/Refunds/Exchange

-Henna Products are not eligible for refunds/returns/exchange because they are perishable items! 

-In the case of tool products, if you want to return, you will need to pay the postage and we charge a 20% restocking fee which is based on the amount of the order being returned. However, refund or exchange is not available.

Lost Package 

If you ordered using priority mail or priority express then the packages are insured to up to $50 and you can file a claim and get reimbursed from USPS. To do this you must file a missing package claim from their website with your tracking number. If you cannot find your tracking number please email us.

However, if you choose first class shipping, this method is not insured and is why it is a cheaper option. In this case, if you have filed a missing package claim and USPS indeed says they lost it, cannot give a refund. 

Cancellations 

You can cancel your order within 24hours of ordering! Just email us your order number 

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